Friday, August 1, 2008

SEMINAR ON "CUSTOMER RELATIONSHIP MANAGEMENT (CRM)"

MATRADE wish to invite you to a half-day Seminar on "Customer Relationship Management" to be held as follows:-


Date : 6 August 2008 (Wednesday)
Time : 9.00 am - 1.00 pm
Venue : Miami Room, Level 3, Menara MATRADE
Jalan Khidmat Usaha, Off Jalan Duta
50480 Kuala Lumpur

The seminar is aimed to provide an insight to organisations on the importance of Customer
Relationship Management (CRM) in the competitive market place, to introduce the ICT tools for CRM and to give the explanation to Malaysian companies on how to optimise the companies'
investment in CRM

The speaker for this seminar is Ms. Tan Moy Huang, CRM Consultant from Direct Avenue Sdn. Bhd. whom has more than 10 years experience in this field.

Participation fee of RM 50.00 will be charged to each participants and registration for this seminar could be done by returning the duly completed registration form as attached via fax at 03-6203 7250 or e-mail at: training@matrade.gov.my or register online at www.matrade.gov.my. Payment can also be made via maybank2u.com.my. Please quote your payment reference number in the registration form. The closing date for the registration is 4
August 2008.

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